Local Digital Insights from libraries
Digital Insights from libraries
The Library Items renewals dashboard shows live data illustrating how library users are migrating to digital channels. Libraries don’t just lend books any more, they are becoming community hubs and also lend many other items like CDs DVDs and online material.
Our first example comes from Warwickshire County Council and is led by the Digital by Default Programme Manager Kate Sahota, with Matt Harrington from GDS, who has also blogged on this subject.
At Warwickshire we can see that 45.1% of renewals are online.
Users can also renew items at unstaffed digital kiosks around the county. 33.8% of Warwickshire’s users do that, which added to the 45.1% gives a resounding 78.9% digital take-up for this transaction.
We also collected data on the type of users renewing items. That reveals some interesting digital inclusion insights.
Many people would not have forecast that the numbers of Senior Citizens (60+) renewing items digitally is 43.7%, only marginally behind 15 year old teenagers at 46.2%.
Young adults (16 to 17) being substantially ahead of Adults is perhaps less of a surprise. It will be interesting to see how these figures change over the coming months and years.
The intention is to carry on publishing this data every week and to invite all other libraries in the country to provide their data to the GOV.UK website. Presenting this data on maps is also in the pipeline. That will provide some great digital inclusion insights for the country.